Skyline Collections Warranty Policy

At Skyline Collections, we take pride in the superior quality and craftsmanship of our fashion designers and stylish footwear. We are committed to ensuring that our customers have a seamless and satisfying shopping experience. This Warranty Policy outlines the terms and conditions under which our products are covered.

1. Warranty Coverage

Skyline Collections offers a limited warranty on all our fashion designers and stylish footwear products. This warranty guarantees that our products are free from material and manufacturing defects under normal use and service conditions.

Coverage Includes:

  • Defects in materials, such as fabric, leather, or other materials used in the construction of our products.
  • Defects in workmanship, such as stitching, glue, or other assembly processes.

Coverage Excludes:

  • Normal wear and tear.
  • Damage caused by misuse, abuse, or neglect.
  • Damage resulting from improper care or maintenance.
  • Products that have been altered, customized, or repaired by unauthorized personnel.

2. Warranty Period

The warranty period begins from the date of purchase and varies depending on the product category:

  • Footwear: 12 months from the date of purchase.
  • Fashion Designers Apparel: 6 months from the date of purchase.

3. Claim Process

To initiate a warranty claim, please follow these steps:

  1. Contact Us:
    • Reach out to our 24/7 live chat support or email us at skylinecollectionz@gmail.com with your order details, proof of purchase, and a description of the defect.
  2. Evaluation:
    • Our team will evaluate your claim based on the information provided. We may request additional photos or videos of the defective product to assist in the assessment.
  3. Resolution:
    • If your claim is approved, we will offer one of the following resolutions:
      • Repair: If feasible, we will repair the defective product at no additional cost.
      • Replacement: We will replace the defective product with the same or a comparable item.
      • Store Credit: If a repair or replacement is not possible, we may issue store credit for the value of the defective product.

4. Exclusions and Limitations

  • Worldwide Delivery: While we offer worldwide delivery, the warranty is only applicable to the original country of purchase. Customers outside the country of purchase may be responsible for shipping costs associated with warranty claims.
  • Limited Liability: Skyline Collections is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the product in question.
  • Final Sale Items: Products marked as “Final Sale” are not covered under this warranty.

5. Care and Maintenance

To ensure the longevity of your Skyline Collections products, we recommend following the care instructions provided with each item. Proper care and maintenance can prevent many issues and extend the life of your fashion designers and stylish footwear.

6. Warranty Updates

Skyline Collections reserves the right to update or modify this Warranty Policy at any time without prior notice. The version of the Warranty Policy in effect at the time of purchase will apply.

7. Customer Support

If you have any questions or concerns about our Warranty Policy, please contact our 24/7 live chat support or email us at skylinecollectionz@gmail.com. We are here to assist you and ensure your satisfaction with our products.

This Warranty Policy is part of our commitment to providing top-quality products and exceptional customer service. Thank you for choosing Skyline Collections, where fashion meets quality and trust.

Feel free to adjust any section according to specific requirements or additional services offered by your store.