Return Policy
At Skyline Collections, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product within 7 days of delivery for a refund or exchange, subject to the following conditions:
Refund Reasons:
- Defect: If the product has a manufacturing defect.
- Damaged: If the product was damaged during shipping.
- Wrong Product Shipped: If you received a product different from what you ordered.
- Delayed: If the product delivery was significantly delayed beyond the estimated delivery date.
- Other: If there is any other valid reason for the return, which will be assessed on a case-by-case basis.
Conditions for Return:
- The product must be unused, unworn, and in its original condition with all tags attached.
- The product must be returned in its original packaging.
- A proof of purchase (receipt or order confirmation) must be provided.
- Returns must be initiated within 7 days of receiving the product.
Process for Return:
- Contact our customer service via email at skylinecollectionz@gmail.com or phone at +2348061492669, or through our 24/7 live chat support to initiate a return.
- Provide your order number, the reason for the return, and any supporting images if applicable (for defects or damages).
- Our team will review your request and provide you with instructions on how to return the product.
Warranty Policy
We are committed to offering the highest quality products. All products from Skyline Collections come with a 30-day warranty against manufacturing defects.
Warranty Coverage:
- Any manufacturing defects in the materials or workmanship of the product.
Warranty Does Not Cover:
- Damage caused by misuse, abuse, or improper care.
- Normal wear and tear.
- Alterations or repairs made by anyone other than Skyline Collections or an authorized service provider.
Process for Warranty Claims:
- Contact our customer service via email at skylinecollectionz@gmail.com or phone at +2348061492669, or through our 24/7 live chat support to initiate a warranty claim.
- Provide your order number, a description of the issue, and any supporting images if applicable.
- Our team will review your claim and provide instructions on the next steps.
Return Shipping:
- For returns due to defects, damages, or wrong products shipped, Skyline Collections will cover the return shipping costs.
- For other reasons, the customer is responsible for return shipping costs.
Refund Process:
- Refunds will be processed within 5-7 business days after we receive and inspect the returned product.
- The refund will be issued to the original payment method used for the purchase.
Late or Missing Refunds:
- If you haven’t received a refund within the stated time, please check your bank account or credit card statement first. Then, contact your bank or credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
Non-Returnable Items:
- Certain items cannot be returned, such as gift cards, sale items, and custom-made products. Please check the product description before making a purchase to see if your item is eligible for return.
International Returns:
- For international returns, the same return process applies. However, shipping times and costs may vary based on your location.
Contact Information:
- Email: skylinecollectionz@gmail.com
- Phone: +2348061492669
- 24/7 Live Chat Support available on our website.
We appreciate your trust in Skyline Collections and are committed to ensuring your satisfaction with every purchase. Thank you for shopping with us!
